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Assertiveness Skills |
Training Aims
To equip participants with assertiveness skills and to help them develop these skills in a variety of situations.
Training Content
- Styles of behaviour.
- Your rights and responsibilities.
- Making and refusing requests.
- Verbal and non-verbal techniques.
- Handling aggressive behaviour.
- Tackling interpersonal problems.
- Giving and receiving criticism.
- Negotiating assertively.
- Practise and feedback.
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