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Communication and Interpersonal Skills |
Training Aims
To help develop interpersonal skills when communicating with others, especially with regard to assertiveness.
Training Content
- What are interpersonal skills?.
- Relating to others.
- Developing an assertive style.
- Influencing communications for productive outcomes.
- Listening and questioning.
- Verbal and non-verbal communications.
- Persuasion tips.
- Developing credibility with others.
- Role-plays and practical exercises with feedback.
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