|
|
Management Training & Supervision |
|
|
|
| Our Testimonials |
|
|
| Contact Us |
|
|
| Contact us now to discuss your training, team building and coaching requirements. |
|
|
|
|
| Tools |
|
|
|
|
|
|
|
| Contact us today
to discuss your training, team building and
coaching requirements without obligation. |
|
| We're confident that the quality and price of our services are
guaranteed to impress you. |
|
|
|
|
|
|
|
|
|
Handling Counselling, Discipline and Grievance |
Training Aims
To provide the required techniques, skills and confidence that will enable staff related issues to be resolved at the earliest possible stage
Training Content
- Listening and questioning.
- Constructive criticism.
- Stages of a counselling interview.
- Handling tough interviews – a structure to follow.
- Understanding the company's policies and procedures.
- Handling common disciplinary interview problems.
- Resolving effectively grievance and appeals.
- Role-play interviews with feedback.
|
|
|
|
|
|
|
|
|
|
