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Management Training & Supervision |
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| Contact Us |
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| Contact us now to discuss your training, team building and coaching requirements. |
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to discuss your training, team building and
coaching requirements without obligation. |
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guaranteed to impress you. |
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Quality and Customer Service |
Training Aims
To provide quality and service that pleases our customers (prospective customers) - and encourages them to remain our customers
Training Content
- Key concerns for the company, employees and stakeholders.
- What do our customers expect?
- Defining quality and service.
- Visible and hidden costs of poor quality and service.
- Solving customer problems.
- Customer etiquette – having a positive approach.
- Measuring and improving customer satisfaction.
- Moving from satisfaction to delight – our plan.
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