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Persuasion and Negotiation Skills |
Training Aims
To focus on the techniques and skills required when in negotiation or persuasion with customers, suppliers and other external or internal contacts.
Training Content
- Negotiating or not negotiating.
- A four-stage model for successful negotiating.
- The negotiating cycle.
- Preparation: Setting persuasive negotiating objectives.
- Persuasion: Force field analysis.
- Going for a win-win: Features v benefits.
- Communication skills and interactive behaviours.
- Persuasion tips.
- Stages of persuasion.
- Influencing communications for positive outcomes and avoiding conflict.
- Overcoming barriers and objections.
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